Buyback Policy:
If the product has been used and both product and diamonds/stones are intact, the product may be sold back to Sheetal Diamonds Ltd. for a maximum of 75% of the original purchase price. If the product is purchased during any promotion/sale than the rate of buyback will be maximum 50% of the purchase value. At the time of buyback, presentation of guarantee card and the purchase invoice is a must. In the absence of these, Sheetal Diamonds Ltd. will not be liable to buy back the product. The buyback will be done only after approval from the head office.
EXCHANGE POLICY:
If the product has been used and both product and diamonds/stones are intact, the product may be exchanged with another product at the same outlet from where it was purchased for 100% value, within a period of 14days from the date of purchase. After 14 days it can be exchanged for a maximum of 85%value.
A credit note can be issued to the customer; if the customer wants money then a cheque will be issued in the name of customer, which will take 10 working days.
PROMOTION/SALE POLICY:
If a customer had purchased during promotion, the promotional value has to be deducted.
The buyback or exchange will be done only after approval from Sheetal Diamonds Ltd.
Note: - Jewellery purchased through any kind of Gift Vouchers or Points Redemption will not be eligible for the buyback.
Buyback Time limit: Anytime, subject to approval from the head office. |
